Refunds & Exchanges


Please choose carefully as refunds will only be given as an in store credit. No cash or reversal of payment will be given under any circumstances. An in store credit will only be given if you meet all of our return policy requirements.

RETURN POLICY REQUIREMENTS

Any items that are marked as SALE items or in a SALE folder will NOT be exchanged and NO in store credit will be given.

The item/items needs to be returned to our business address within 14 days of receiving the item/items and after emailing us at nicki-jadesplace@outlook.com.au with the reason you are returning the item/items.

If returning any items please make sure you contact us by email first to notify us of the reason why you are returning the item/items and include a photo of the item/items in the email. One of our staff will reply to your email within 24/48 hours.

If you meet all the return requirements and we are happy to exchange the item/items please return your item/items with a pre-paid satchel at your expense to Po Box, 573, Lyndoch, S.A, 5351 so we can send the new product back to you.

If an in store credit is being given you will still need to return the item/items to us in its original packaging, unopened and still sealed with our business logo seal at your expense and once we receive the item/items and we are happy that it is in its original state that we sent it to you in then your in store credit will be made for the item/items you purchased minus the shipping cost within 48 hours of us receiving the item/items.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If we do not receive your returned item within 14 days no exchange or in store credit will be given.

Shipping costs are non-refundable. If you receive an in store credit, the cost of shipping will be deducted from your in store credit.

Thank you